SHIPPING POLICY

FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C Shipping Policy

Overview
This shipping policy applies to all products sold by FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C, and sets out the shipping process you can expect when placing an order with us.

Delivery Information
Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate as to when your order will be dispatched and does not include time in transit.
Due to the demand for our products, we often experience a lead-time of up to several weeks, which may vary depending on the season and overall demand. We endeavour to keep this lead-time as short as possible to make sure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to lead-time when you first make your order with us.
You will be notified when your products have been shipped.

How long will my shipment take?
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. Delivery times vary for the rest of the world depending on country and location. After you have made your purchase, an estimated delivery time will be provided to you.

How much will my shipping cost?
You will be quoted shipping separately when you enter your delivery address into the checkout on our website. You can also contact us to request a quote. For any spare part purchases, the shipping costs will be estimated at checkout on our website once you have provided your delivery address.

What about the costs of import fees, duties and taxes?
You will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
We encourage you to seek further information from your local customs office or port authority.

Signature on Delivery 
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.  

What happens if my delivery goes missing or is damaged? 
Once your goods are in transit, any issues or delays are outside FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C’s control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C goods and find they are damaged, please immediately contact FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C at info@aquasport.ae.

Shipping Method: Air vs Sea
The shipping method of your FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C goods will be determined based on your location.
Some remote regions and island nations will only allow to be shipped by sea. In this instance, shipping can take between 6-12 weeks.
You will be provided with an estimated delivery date after your goods have left port. Once goods are in transit via sea, FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C has no control over any delays that may occur due to external factors such as port congestion or poor weather. FREEDOM EXPRESS FOR SPORT EQUIPMENT TRADING CO. L.L.C will provide updates on your shipment if any major delays occur once in transit.
Aquasport.ae